RAG Enterprise Support & Ticket Resolution Hub

Project Overview

Their support inbox was drowning in repetitive order-status and policy questions. I built a retrieval-augmented chatbot that looks up real order data and store policy docs before answering — so every response is grounded in fact, not a hallucinated guess. It resolves the routine tickets on its own and hands off anything it's unsure about.

What It Actually Does

• ✓Retrieves live order data before answering — no guessing
• ✓Grounded in your actual return & shipping policy docs
• ✓Escalates to a human the moment confidence drops
• ✓Synced to Salesforce for full ticket context
• ✓Learns from every escalation to improve over time

Tools & Stack Used